Safe & Responsible Play
Gambling Should Be Fun — Let's Keep It That Way
At 3dbet, responsible gambling is not a box we tick — it is a core part of how we operate. We provide every member with real tools to stay in control, clear information about the risks of gambling, and direct access to professional support when it is needed. This page covers everything you need to know about playing safely on our platform.
Quick Access — Player Tools
All tools are accessible via your Account Settings or our24/7 live chat.
⚠️ Gambling involves financial risk. Never gamble more than you can afford to lose. Gambling should not be used as a way to earn money, solve financial problems, or cope with stress or anxiety. If gambling stops being fun, it's time to get help.
Player Protection Tools
Controls Built Into Every 3dbet Account
Every registered3dbet member — from Kuala Lumpur to Johor Bahru — has immediate access to the following responsible gambling tools through their Account Settings. No need to contact support to activate them; most can be set up in under two minutes.
Deposit Limits
Set a maximum amount you are willing to deposit per day, week, or month. Once your limit is reached, the system automatically blocks further deposits until the period resets. Increases to deposit limits take24 hours to activate; decreases take effect immediately.
Loss Limits
Cap your net losses over a set period. If your losses reach the threshold you define, your account will be restricted from further wagering until the limit period refreshes. This tool is one of the most effective ways to prevent chasing losses.
Session Time Limits
Set a maximum session duration. You will receive an on-screen reminder when your session approaches the limit you defined. Staying aware of how long you have been playing is a simple but powerful way to keep gambling in perspective.
Reality Checks
Activate periodic pop-up reminders during your session showing how long you have been playing and your net win or loss. Reality checks are a useful way to stay grounded and make conscious decisions about whether to continue playing.
Cooling-Off Period
Take a short break from 3dbet without fully closing your account. Cooling-off periods range from 24 hours to 30 days. During this time your account is suspended for betting purposes. This is ideal if you feel need temporary distance from the platform.
Self-Exclusion
Voluntarily exclude yourself from all 3dbet services for a minimum of 6 months or permanently. During self-exclusion, your account is fully deactivated and marketing communications are suspended. Requests to lift self-exclusion are subject to a mandatory cooling-off period and management review.
How to access these tools: Log into your 3dbet account and navigate to Account Settings > Responsible Gambling, or contact our 24/7 live chat support team who can apply any of the above controls on your behalf — immediately and without judgment.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious, even to the person affected. It crosses all income levels, professions, and backgrounds. The earlier it is identified, the easier it is to address. Below are warning signs to watch for — in yourself or someone you know.
Experiencing one or more of these signs does not automatically mean you have a gambling problem, but it is a signal that it may be worth pausing, reflecting, and considering whether to reach out for support. 3dbet's responsible gambling tools and the support organisations listed on this page are here to help — without any stigma attached.
If you recognise several of these signs in your own behaviour, we strongly encourage you to use3dbet's self-exclusion tool and to reach out to a professional support organisation such as Talian Kasih (15999) or GamCare. Seeking help is a sign of strength.
Spending more money on gambling than originally planned, or more than you can comfortably afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Lying to family members or close friends about how much time or money you are spending on gambling.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions.
Neglecting personal responsibilities — work, family, health — in favour of gambling activities.
Borrowing money, selling possessions, or using bill money to fund gambling sessions.
Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
Repeatedly making unsuccessful attempts to reduce, control, or stop gambling behaviour.
Thinking about gambling constantly — planning the next session, reliving past wins, or strategising how to win back losses.
Gambling with increasingly large amounts in order to experience the same level of excitement (tolerance).
Self-Assessment
Take a Moment to Check In With Yourself
The questions below are adapted from widely used responsible gambling self-assessment frameworks. They are provided for your own reflection — not scored, not recorded, and not shared. Answer honestly and use the results as a personal guide.
Ask Yourself These Questions
Consider your gambling behaviour over the past 12 months. If you answer "yes" to three or more of the following questions, it may be worth speaking to a professional.
Have you ever spent more money on gambling than you originally planned to for that session?
Have you ever gambled to escape personal problems, worry, depression, or feelings of loneliness?
Have you ever gone back to try to win back money you had already lost?
Have you ever borrowed money or sold personal belongings to fund gambling?
Has gambling ever caused problems in your personal relationships, at work, or with your finances?
Have you ever tried and failed to cut down or stop gambling when you wanted to?
Have you ever concealed your gambling activities from family members or close friends?
Do you find yourself thinking about gambling frequently — planning sessions, reliving wins, or calculating how to recover losses?
Remember: These questions are for your private reflection only. If you answered yes to several of them, please consider using 3dbet's self-exclusion tool and reaching out to a professional support service. You can contact the Talian Kasih helpline at 15999 (Malaysia) for confidential support and guidance — no judgment, no obligation.
Healthy Habits
Tips for Keeping Gambling Fun
The vast majority of people who gamble do so without developing problems. Here are eight practical habits that help keep it that way.
Set a Budget Before You Start
Decide how much you are comfortable spending before you open the platform. Treat it like the cost of entertainment — once it is gone, the session is over.
Gamble With Disposable Income Only
Never use money allocated to rent, groceries, utilities, or loan repayments. Gambling funds should be fully separate from essential household expenses.
Set a Time Limit
Decide how long you are going to play before you start. Use 3dbet's session timer to get an automatic reminder. Long sessions increase fatigue-related poor decisions.
Accept That Losses Are Part of the Game
All casino and betting games have a house edge. Losing sessions are normal and expected. Never gamble with the goal of making money or recovering past losses.
Never Gamble While Emotional
Gambling when you are stressed, angry, sad, or anxious leads to poor decision-making. Take a break, address the emotion first, and return to the platform only when you are in a clear headspace.
Balance Gambling With Other Activities
Healthy hobbies, social activities, exercise, and family time all help maintain perspective on gambling as one leisure activity among many — not a primary focus.
Take Regular Breaks
Step away from the screen regularly during a session. Even short breaks help reset your perspective, reduce impulsive decisions, and keep sessions at a healthy length.
Never Chase Losses
If you have reached your budget limit, stop. Increasing bet sizes or extending a session to recover losses is one of the most common pathways to problem gambling. Walk away and return another day.
External Support
Professional Support Resources
If you or someone you know is struggling with gambling-related harm, professional help is available. The organisations below provide confidential support — none of them require you to identify yourself to get initial guidance.
Talian Kasih
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides confidential counseling and referals for individuals and families affected by gambling problems.
GamCare
An internationally recognised organisation providing free information, support, and counseling for anyone affected by problem gambling. GamCare operates a 24/7 National Gambling Helpline and online chat service.
Gamblers Anonymous
A peer-support fellowship for people who believe they may have a gambling problem. GA uses a 12-step model and operates meetings in many countries. Participation is voluntary and anonymous.
3dbet Support Team
Our own Customer Support team is available 24/7 via live chat and can apply account restrictions — including self-exclusion — immediately on request. No judgment. No delays. Your wellbeing is the priority.
3dbet's Commitment to Responsible Gambling
Responsible gambling is embedded in how 3dbet is built, not bolted on as an afterthought. Our team monitors account activity for behavioural patterns associated with problem gambling. Where we identify indicators of risk — such as rapid increases in deposit frequency, extended unbroken sessions, or a pattern of chasing losses — we may proactively reach out to affected members, offer responsible gambling resources, or apply precautionary account restrictions.
3dbet will never send promotional bonuses or targeted marketing to members who have self-excluded, applied deposit limits, or requested a cooling-off period. We believe that responsible gambling protections should take absolute precedence over commercial incentives.
Members in Kuala Lumpur, Penang, Shah Alam, Petaling Jaya, Johor Bahru, and across Malaysia can rely on 3dbet's responsible gambling infrastructure to operate consistently and without exception. Our tools work around the clock, just like our support team.
How to Request Self-Exclusion
Self-exclusion is the most comprehensive account protection tool available on 3dbet. Here is how to activate it:
- Option 1 — Account Settings: Log in to your 3dbet account, navigate to Account Settings > Responsible Gambling > Self-Exclusion, select your desired exclusion period (minimum 6 months or permanent), and confirm your request.
- Option 2 — Live Chat: Contact our 24/7 support team via live chat and request self-exclusion directly. Our agents can apply the restriction to your account immediately, in real time.
- Option 3 — Email: Send a request to [email protected] stating your full registered username and the exclusion period requested. We will process the request within 24 hours of receipt.
Once self-exclusion is active, your account is fully deactivated, all marketing communications are suspended, and your balance (if any) is preserved pending your return or, for permanent exclusions, refunded to your verified payment method.
Important: Requests to lift a self-exclusion before the period expires require a mandatory waiting period and a management review. Self-exclusion is a serious protective measure, and we do not reverse it lightly.
Play With Confidence
3dbet Is Built for Safe Entertainment
Enjoy slots, live casino, and sports betting — including EPL and Liga Super Malaysia fixtures — knowing that your wellbeing tools are always just one tap away. Play responsibly, play for fun.