Privacy Policy

This Privacy Policy ("Policy") is published by 3dbet ("Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://3dbet.buzz. This Policy describes in detail how 3dbet collects, receives, uses, stores, shares, transfers, and processes personal data relating to individuals who visit, register with, or otherwise interact with the Platform ("Users", "Members", "you", "your").

3dbet is committed to protecting the privacy and security of all personal data entrusted to us. We process personal data in accordance with applicable data protection laws and the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

This Policy applies to all personal data processed in connection with the 3dbet Platform, including data collected through the website, customer support interactions, payment processing, and marketing communications. By registering an account or using any part of the 3dbet Platform, you acknowledge that you have read and understood this Policy.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, identification number, financial data, IP address, device identifiers, and behavioural data.
• "Processing" means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means 3dbet, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party engaged by 3dbet to process Personal Data on its behalf and under its documented instructions.
• "Data Subject" means the identified or identifiable natural person to whom Personal Data relates — in the context of this Platform, the registered Member or Platform visitor.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a specified purpose.
• "KYC Data" means Personal Data submitted by a Member for the purpose of identity and age verification, including government-issued identification documents and proof of address.
• "Cookies" means small text files placed on a User's device by the Platform to store preferences, session information, and analytical data.

3dbet collects the following categories of Personal Data from Users in the course of operating the Platform:

3dbet collects only Personal Data that is necessary and proportionate to the legitimate purposes described in this Policy. We do not collect special categories of sensitive Personal Data (such as data relating to health, ethnicity, religion, or biometrics) unless expressly required for responsible gambling purposes (e.g., self-exclusion records) or as mandated by applicable law.

3dbet collects Personal Data through the following channels and methods:

Direct Collection

You provide Personal Data directly to 3dbet when you:

• Create a Member Account on the Platform by completing the registration form.
• Submit KYC documentation in response to a verification request.
• Make a deposit or initiate a withdrawal via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, 7-Eleven CLiQ, USDT TRC20, or any other supported payment method.
• Contact our Customer Support team via live chat or email.
• Update your account profile, notification preferences, or responsible gambling settings.
• Respond to surveys, participate in promotions, or submit feedback.

Automated Collection

When you visit or use the 3dbet Platform, certain Technical Data and Usage Data is collected automatically through:

• Server logs: Recording IP address, access timestamps, browser type, and referring URLs each time a page is accessed.
• Cookies and similar technologies: Including session cookies, persistent cookies, and web beacons used to maintain login sessions, store preferences, and gather analytics data. See Section 10 for full details.
• Game and transaction systems: Automatically recording bet placement, game outcomes, session duration, and balance changes as part of core Platform functionality.

Third-Party Sources

3dbet may receive limited Personal Data from trusted third parties in the following circumstances:

• Payment service providers (such as FPX gateway operators and e-wallet platforms) confirming the status and details of deposit or withdrawal transactions.
• Identity verification services used to cross-reference KYC documentation submissions.
• Fraud prevention and AML screening services that may provide risk indicators associated with a particular account or transaction.

3dbet processes Personal Data for the following defined and documented purposes:

• Account management: Creating, maintaining, and administering your 3dbet Member Account, including verifying your identity, processing your login credentials, and enabling access to Platform features.
• Transaction processing: Facilitating deposits via Malaysian payment methods (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX) and withdrawals to verified payment methods, maintaining accurate transaction records, and reconciling financial accounts.
• KYC and AML compliance: Verifying your identity and age (minimum 21 years), fulfilling anti-money-laundering obligations, and screening against relevant sanctions and watchlists.
• Service delivery and improvement: Providing access to all Platform games and features, diagnosing technical issues, optimising Platform performance, and developing new features based on usage data and user feedback.
• Customer support: Responding to account queries, processing complaints, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Responsible gambling: Monitoring account activity for indicators of problem gambling, applying and enforcing deposit limits, loss limits, and self-exclusion requests, and complying with responsible gambling obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct.
• Marketing communications: Sending promotional offers, bonus notifications, and Platform updates to Members who have consented to receive such communications, and personalising content based on activity and preferences.
• Legal and regulatory compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory authorities, and defending legal claims.
• Analytics and business intelligence: Aggregating and analysing Platform usage data (in anonymised or pseudonymised form where possible) to understand user behaviour, measure performance, and inform strategic decisions.

Where applicable international data protection frameworks require a legal basis for processing Personal Data, 3dbet relies on one or more of the following:

• Contractual necessity: Processing is necessary to perform the contract between you and 3dbet — i.e., to operate your Account, process your transactions, and provide access to Platform services.
• Legitimate interests: Processing is necessary for the legitimate interests of 3dbet or a third party, provided those interests are not overridden by your rights and freedoms. This basis applies to fraud prevention, security monitoring, analytics, and responsible gambling monitoring.
• Legal obligation: Processing is necessary to comply with a legal obligation to which 3dbet is subject, including KYC and AML requirements, record-keeping obligations, and responses to lawful regulatory requests.
• Consent: Where 3dbet has requested and obtained your express consent for a specific processing activity — principally the sending of marketing communications — we process your data on that basis. You may withdraw your consent at any time by updating your account notification settings or contacting our support team.

3dbet does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own commercial purposes. We may share Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:

Service Providers and Data Processors

Third-party companies engaged by 3dbet to assist in operating the Platform, including: payment processing partners (covering Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transaction handlers), identity verification and KYC service providers, cloud hosting and infrastructure providers, IT security and fraud detection services, customer support platform operators, and email and communication service providers.

All service providers acting as Data Processors are engaged under written data processing agreements that require them to process Personal Data only on 3dbet's documented instructions, maintain appropriate security measures, and not engage sub-processors without 3dbet's prior written consent.

Game Providers

Where technically necessary for game delivery and session management, limited Technical Data (such as a pseudonymous session token and account tier) may be transmitted to Game Providers. Game Providers do not receive your identity documents, payment details, or full personal profile.

Regulatory and Legal Authorities

3dbet may disclose Personal Data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law or valid legal process, or where 3dbet believes in good faith that disclosure is necessary to protect the rights, property, or safety of 3dbet, its Members, or third parties.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 3dbet's business or assets, Personal Data held by 3dbet may form part of the transferred assets. Affected Members will be notified of any such change and the resulting implications for the processing of their Personal Data where required by applicable law.

As an internationally operated platform, 3dbet and certain of its service providers process Personal Data in jurisdictions outside of Malaysia. Personal Data submitted by Malaysian users (from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere in Malaysia) may be transferred to and stored on servers located in other countries, including within Asia-Pacific, Europe, and other regions where our infrastructure and service providers operate.

Where Personal Data is transferred outside the jurisdiction of collection, 3dbet takes steps to ensure that adequate protections are in place, which may include: contractual clauses requiring the recipient to provide data protection standards substantially equivalent to those described in this Policy; technical and organisational security measures appropriate to the risk; and data minimisation to reduce the volume and sensitivity of data transferred internationally.

If you have questions about the specific safeguards applied to any international transfer of your Personal Data, please contact us using the details in Section 13.

3dbet retains Personal Data for the minimum period necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account and identity data: Retained for the duration of the Member Account's active status, and for a minimum of five (5) years following account closure, to comply with AML record-keeping obligations and to defend against potential legal claims.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the relevant interaction unless a longer period is required to resolve an ongoing dispute.
• Marketing consent and preference records: Retained for the duration of the active marketing relationship and for three (3) years following opt-out, as evidence of consent and withdrawal.
• Technical and session logs: Typically retained for 90 days unless retained longer for security investigation purposes.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Aggregated, anonymised analytical data derived from Personal Data may be retained indefinitely as it no longer constitutes Personal Data.

3dbet uses cookies and similar tracking technologies to enhance Platform functionality, maintain session continuity, and gather analytical insights. The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that maintain your logged-in status and security tokens. These cookies cannot be disabled without impacting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and previously selected game categories, to provide a more personalised experience.
• Analytical / Performance Cookies: Used to collect aggregated, anonymised data about how Users interact with the Platform, which pages are visited most frequently, and where technical errors occur. This data is used to improve Platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and to track the effectiveness of marketing campaigns. Where consent is required for marketing cookies, we will request it explicitly before placing them.

Managing Your Cookie Preferences

You can manage and control cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling certain cookies — particularly strictly necessary cookies — may impair your ability to use the Platform, including maintaining an active login session. Instructions for managing cookies are available in your browser's help documentation.

Subject to applicable international data protection law and 3dbet's legal obligations, you may have the following rights with respect to your Personal Data:

To exercise any of the above rights, please contact the 3dbet Data Protection team via live chat on the Platform or by email at [email protected]. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. In cases of complexity or volume, we may extend this period by an additional thirty (30) days with notice to you.

Please note that certain rights are not absolute and may be limited where 3dbet has a legitimate overriding interest or a legal obligation to retain or continue processing the data in question — for example, mandatory KYC and AML retention requirements.

The 3dbet Platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect, solicit, or process Personal Data from persons under the age of 21. If you are under 21, you must not attempt to register an Account or provide any Personal Data to 3dbet.

If 3dbet becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has provided Personal Data to 3dbet, please notify our support team immediately at [email protected] so that we can investigate and take appropriate action.

All new registrations are subject to age verification as part of the KYC process. 3dbet employs technical and procedural safeguards to minimise the risk of underage access to the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 3dbet, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the 3dbet Platform. Live chat is the fastest route to a support agent who can assist with data-related queries.
• Email: [email protected] (plain text — not a clickable link). Please mark privacy-related emails with the subject line "Privacy Request" or "Data Subject Request" for prioritised handling.

When submitting a data subject request by email, please include your registered Account username (or the email address associated with your Account), the nature of your request, and any relevant context that will assist us in locating and verifying your data records. We may need to verify your identity before processing any data access, correction, or deletion request.

3dbet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable law, or regulatory guidance. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes are material — such as the introduction of new processing purposes, new categories of data collected, or significant changes to how we share data with third parties — 3dbet will provide advance notice to active Members via the registered email address on their Account, or through a prominent banner notification on the Platform.

Your continued use of the 3dbet Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact our support team to initiate a voluntary Account closure and request deletion of your data to the extent permissible under our retention obligations.

We recommend reviewing this Privacy Policy periodically to remain informed of how 3dbet processes your Personal Data. Previous versions of this Policy are available on request from our support team.